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What is SHIIP?

The Senior Health Insurance Information Program (SHIIP) is a free, objective and confidential service offered through the state of Iowa to help people sort through confusing information about Medicare and health insurance.  Our trained, certified volunteer counselors assist thousands of Iowans annually, helping them save millions of dollars.

Local SHIIP volunteer counselors answer your questions and give you one-on-one help.  For an appointment with a counselor call your local SHIIP sponsor site.

What is SMP?

Each year Medicare loses billions of dollars due to Medicare fraud, errors and abuse.  Serving as the Senior Medicare Patrol (SMP) for Iowa we provide outreach and education to promote awareness of Medicare fraud prevention and detection.

Our network of counselors help individuals detect and report possible Medicare fraud, errors and abuse.  We provide resources for consumers to protect themselves from healthcare scams.


This project was supported, in part by grant numbers 90SAPG0070 and 90MPPG0046, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy

Logos for SHIP and SMP

Our Staff

Staff NameTitle
Kristin GriffithDirector
Patty PriceTrainer
Sherry FullerVolunteer & Sponsor Coordinator
Natalie BurnhamCaseworker
Sonia AsheVolunteer & Sponsor Coordinator
Marlú AbarcaCaseworker and Outreach Specialist 
Rachel WoodwardOffice Manager
Tracy GilgeSecretary
Laura AkersConsumer Line

Our Location

Iowa Insurance Division
1963 Bell Avenue
Suite 100
Des Moines, IA  50315